Wrong size/unwanted items
For your peace of mind, Black Spell offers a 30 day exchange policy on unwanted/wrong size items. We will happily exchange an item for you if it is the wrong size or is simply unwanted within 30 days of being purchased from blackspell.co.uk, providing it is unworn/it is in the same condition it was delivered to you in.
If you believe you product to be faulty, we offer a 3 month warranty to return faulty items for a full refund. We may ask you to send us some photographs of your item as we deal with each return on an individual basis. We offer this warranty against manufacturing faults only, we will not provide a refund if there are obvious signs of neglect, washing/drying mistakes, wear and tear.
What to do if you want to return an item
Please get in touch with us at firstname.lastname@example.org, and we will help you process your return as quickly as possible. You will be given a returns number and asked to post your items back to us, at your cost. For exchanges we will then post a new item back to you at no extra cost to you.
We will send your order to you in one of our compostable mailers, designed to be 100% recyclable. Degradable mailing bags are a better choice for the environment and provide a way for us to minimise our waste. These mailing bags also come with a secondary use glue line seal, so once you have retrieved your Black Spell items, if you need to return them, you can simply re-use this mailing bag!
Unisex Tees – Please note
We hand screen print some of our unisex tees, meaning there may be slight bleeding and discrepancies in ink consistency. We want our tees to have this bespoke look meaning that, like a snowflake, no two of our prints are exactly the same.