We hope that this message finds you and your loved ones healthy and safe. We are still facing challenging and unprecedented times. Rest assured, we are vigilantly taking all necessary steps to follow the World Health Organisation and UK government guidelines, such as remote working and continued rigorous cleaning methods.
We post orders out using Royal Mail’s 24/48, Tracked 24/48 and Special Delivery services, which are still running as normal but with possible delays (you can see their updates here).
We are using Royal Mail’s Tracked 24/48 hour services wherever possible in order to get your parcel to you safely and on time.
This also means all orders will be dispatched the next working day, if not within 2 working days at most, due to our local Royal Mail Customer Service Centre highly reduced hours. We currently cannot dispatch orders on a Wednesday.
For our international friends there are currently severe delays of parcels going into Canada. We have been told parcels are leaving the UK as normal, but there is a back log of parcels at the Canadian sorting offices so there will be delays to this country using our international services.
Stay positive. Look after each other. Practice new arts. We’ve got this.
Black Spell x